Packages valued at $150 USD or more, or weighing 20 lbs or more, must be collected within 2 business days to avoid storage fees. For lighter or smaller packages, collection is required within 5 days once the package is ready for pickup or delivery. Storage fees are as follows: Soft packages: 200 JMD per day Large boxes: 350 JMD per day Please note, storage fees accrue daily, including holidays. Packages not collected within 10 days of storage will be considered abandoned and may be auctioned. Additionally, claimed packages left uncollected for up to a month may also be auctioned to recover freight charges and local clearance fees.

Obsidian Ebon Logistics is required to declare the contents and value of each package entering Jamaica through our service. Failure to provide invoices may cause delays at customs, and there is a risk that the customs officer may assign a higher value to your package.

Packages are updated in batches. After a package is delivered to the warehouse, it may take up to 24 hours, or by the end of the next day, for the system to reflect the update. If two days have passed and you haven't received an update, please contact us immediately. Also, kindly double-check your address information.

For security reasons, we do not accept packages shipped without the registered name and correct mailbox number. Signing up for our service is free, and the mailbox number you receive should be kept confidential. All packages must match the registered name, and a valid government ID is required for pickup. Please be aware that failing to register and use our shipping address or using someone else's mailbox number will incur an administrative fee of JMD $1400 (subject to change at any time).

All packages passing through Jamaica Customs are opened and inspected by a customs officer to ensure the invoice matches the contents. They are then resealed with cello tape.

Unknown packages refer to shipments that lack the courier code in the address. To prevent this, it's essential to ensure all address details are provided, including the courier code (e.g., Obsidian Ebon Logistics) and the corresponding number assigned by the company. If a package is missing this information, it will be categorized as 'Wrong address.' Please note that if the package is misplaced or lost, we will not be held liable. Identification Process Packages that are not correctly labeled will be considered unfit for acceptance, and the warehouse reserves the right to refuse or discard packages with incorrect, incomplete, or wrong addresses. If your package is missing the courier code (e.g., Obsidian Ebon Logistics) and the corresponding number, we will need to conduct an investigation to locate it. To assist with the search, we will require the following information: Proof of delivery Tracking number Name on the package Date of alleged delivery Once our investigation is complete, if the package is located, a fee of JMD $450 will be charged to retrieve it and have it shipped in the next cycle. If the package cannot be found, neither the warehouse nor the company will be responsible for refunding the package.

Packages with weights not specified on the rate chart will be rounded up to the next weight category. For example, a package weighing 1.2 lbs will be charged as 2 lbs.

Same-day delivery requests must be confirmed by 12:30 PM at the latest. Any requests made after that time will be scheduled for the following day. For quicker response, please WhatsApp us at 1876-870-9318 with the following details: Full Name Location Contact Number

If a package is stolen or misplaced while under our care before storage fees are applied, you will receive a refund via the payment method used during purchase or through your bank statement. If the item was purchased at a discounted price, the refund will be for the discounted amount paid, not the original cost.

Packages are updated in batches. After a package is delivered to the warehouse, it may take up to 36 hours, or by the end of the next day, to be updated in the system. If you haven't received an update after two days, please contact us right away. Also, kindly verify your address information.

Yes, you do. Your invoice must include the tracking number, payment details, a description of the items, and a cost breakdown.

Please be aware that when shipping TVs and other fragile items, you do so at your own risk ⛔️. Our warehouse policy does not include inspecting televisions, making it challenging for us to verify any damage that may have occurred during transit. However, we offer a special wrapping and inspection service for TVs upon request, available for an additional fee. Feel free to contact us for more details.

Storage Fees: Applicable after 5 days: Small Packages: $200 JMD per day Single Packages (e.g., boxes): $350 JMD per day Please note: Storage fees apply even on holidays.

If a package remains unclaimed after 10 days of storage, it will be deemed unclaimed and may be put up for auction. If a claimed package is not collected within a month, it will be auctioned to recover costs such as freight charges and local clearance fees.

If you have multiple packages ready, the first set of packages must be collected before the others can be released

All customers shipping with Obsidian Ebon Logistics are required to declare the contents of their packages by submitting a complete invoice. This process ensures compliance with customs regulations and protects our customers from fraudulent claims. What a Complete Invoice Must Include: Order Number Screenshot of the tracking number from the seller or carrier Description of items with a detailed cost breakdown Checkout total showing the final amount paid Submission Deadline: Invoices must be submitted once the package arrives at our warehouse, but before it reaches Jamaica. Why Invoices Are Important: Invoices are not only necessary for customs clearance but also protect customers by ensuring that packages are claimed only by their rightful owners. Consequences of Missing Invoices: • Packages without invoices may be detained, resulting in a reclearance fee. • If Obsidian Ebon Logistics clears a package from customs without an invoice, the customer is still required to submit the necessary information. • Packages will not be released until the required documents are provided. If a package is cleared without an invoice, storage fees will still apply after 5 days. How to Submit Your Invoice: Please submit your invoice via [email/online portal] to ensure prompt processing of your shipment. Need Help? If you have any questions or need assistance with submitting your invoice, please contact our customer support team at [contact information].